Emergency & Dispatch Call Triage
Transcribes inbound urgent-service and after-hours calls in real time (not a substitute for emergency services; callers are told to dial their local emergency number if life is at risk), extracts location, urgency and issue type, and routes to the correct responder or queue. Maintains a fully logged, searchable call record.
- Free scoping assessment first
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–4 days build time, once your material is in
What you get
- Live transcription and sorting of urgent calls
- Address, urgency and problem extraction
- Priority routing to on-call staff
- Escalation alerts when nobody picks up
- Full searchable call log
- Caller message directing life-threatening cases to emergency services
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and your style.
Five sample concepts
We prepare five sample directions built from your answers — designs, personalities, layouts or setups, depending on the service.
You choose or mix
Pick one, or mix them — for example the colours of one with the layout of another.
Upload your material
Send your logo, photos, prices and texts. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
A website goes live on your own domain; everything else arrives in your dashboard.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Transcribes urgent calls live as they come in
- 2Picks out the address, urgency level and type of problem
- 3Routes the job to the right on-call technician or queue
- 4Escalates unanswered urgent jobs to a backup contact
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan adds AI usage, care and capacity.
Pilot
Start small- The complete service is included in this plan.
- Included every month — Call minutes: 300More when you need it: $9 for 70 extra ($0.03 each)
- 2 care rounds a month — changes, fixes and help
- Assistant: up to 40 chats a day
- Jobs worked on at the same time: 1
Start
- The complete service is included in this plan.
- Included every month — Call minutes: 750More when you need it: $9 for 70 extra ($0.03 each)
- 4 care rounds a month — changes, fixes and help
- Assistant: up to 100 chats a day
- Jobs worked on at the same time: 2
Growth
Recommended- The complete service is included in this plan.
- Included every month — Call minutes: 1,800More when you need it: $9 for 70 extra ($0.03 each)
- 8 care rounds a month — changes, fixes and help
- Assistant: up to 300 chats a day
- Jobs worked on at the same time: 4
Scale
- The complete service is included in this plan.
- Included every month — Call minutes: 4,500More when you need it: $9 for 70 extra ($0.03 each)
- 22 care rounds a month — changes, fixes and help
- Assistant: up to 1,000 chats a day
- Jobs worked on at the same time: 8
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On a monthly plan, the AI usage is included up to your allowance, so your bill is predictable. Beyond it you pay only the rate shown, or move up a size.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A phone line answered by your AI agent
- Passes urgent calls to a person
- Books callers through your calendar or booking link
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which phone number takes after-hours calls?
- Who is on call, and how is the rota kept?
- What counts as urgent for your business?
- Which areas do you cover?
- Who is the backup if nobody answers?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with a free scoping assessment — we scope it and quote before you commit.