Calls and meetings turned into text, summaries and translations.
For teams meeting with clients, suppliers or colleagues who speak other languages. We add an assistant to your video meetings that shows live translated captions and speaks the translation for each person, then sends a translated summary afterwards.
Continuously pulls calls, chats, emails, reviews and survey text into one place, then extracts themes, complaints, feature requests and sentiment trends across every channel. Surfaces emerging issues on a live radar before they blow up.
Automates the full subtitle workflow: transcribe, segment to reading-speed rules, spot timings, and export broadcast-conformant SRT/VTT/TTML with a human-review step. Handles multi-language subtitle sets from a single master.
Analyzes recorded sales calls for talk-to-listen ratio, discovery-question quality, objection handling, competitor mentions and next-step commitment, then gives each rep a private coaching scorecard on their own calls, while managers see only team-level patterns. Reps are never ranked against each other and scores are not used for employment decisions.
Listens to live support and sales calls where callers have been told the call is transcribed, and surfaces the right knowledge-base answer, next-best-action and script reminders you define to the agent in real time. Auto-fills the wrap-up notes and disposition when the call ends.
Captures the meetings where everyone has been told it is recorded, produces a structured summary with decisions and action items, then routes each task to the right person in your project and ticketing tools. Owners get reminders until items are closed.
Transcribes and clusters inbound calls to discover the true reasons customers call, mapping them against your IVR menu and self-service options. Identifies which call reasons are deflectable and where the IVR misroutes.
A managed pipeline that localizes your marketing and product content across many languages with translation memory, brand glossary and in-context QA. Syncs approved translations back into your CMS automatically.
Produces accessibility audio description for video: detects gaps in dialogue, writes described-video narration, synthesizes or records it, and mixes it into a described audio track. Delivers described versions at scale, written to WCAG audio-description guidance for your team to review.
Aggregates reviews, NPS/CSAT verbatims and app-store feedback, then classifies drivers, detractors and promoters and quantifies their impact on your score. Tracks driver movement over time and by location.
For organisers of live streams, webinars and broadcasts who need captions in real time. We deliver fast live captions with your names and terms spelled right, a guard against bad language, and a console where an operator can fix mistakes live.
Processes multi-speaker recordings to separate and label each speaker, producing attributed transcripts even in overlapping speech. Speakers are named per recording from the names you assign; no voiceprints are stored.
Analyzes call transcripts and chat text for escalation language, repeated unresolved issues and churn signals in near real time, alerting supervisors before a customer walks. Correlates escalation patterns with outcomes and issue types (no voice-based emotion inference, no per-agent scoring).
Automatically detects and bleeps/masks personal data, card numbers and health identifiers in both audio and transcripts before storage or sharing. Produces a redaction log proving what was removed and when.
Localizes video into new languages with translated, timing-matched dubbed audio using licensed synthetic voices chosen to match the original delivery. Handles lip-sync-aware timing and delivers mixed masters per language.
Processes your library of recorded trainings and webinars into a searchable knowledge base with topic-indexed clips, Q&A pairs and quick-reference guides. Keeps it updated as new sessions are added.
Scans user-generated and broadcast audio for hate speech, threats, self-harm and policy violations, with timestamped flags and a human-review queue. Enforces your policy consistently across large volumes.
Lets field technicians dictate a voice note that is transcribed, parsed into structured work-order fields, and pushed into your field-service or CRM system. Extracts parts used, next steps and follow-up appointments.
Continuously transcribes radio, TV and podcast streams and alerts you the moment your brand, executives, competitors or keywords are mentioned, with the clip attached. Tracks share-of-voice and sentiment over time.
Ingests open-ended survey responses in any language, translates, and codes them into your codebook with sub-themes and sentiment, at full sample size. Delivers coded data back to your analytics stack with inter-rater-style consistency.
After every sales or service call, automatically writes a structured summary, updates deal and contact fields, logs next steps and creates follow-up tasks in your CRM. Keeps your deal records clean without reps typing them in.
Transcribes inbound urgent-service and after-hours calls in real time (not a substitute for emergency services; callers are told to dial their local emergency number if life is at risk), extracts location, urgency and issue type, and routes to the correct responder or queue. Maintains a fully logged, searchable call record.
Silently coaches agents during live calls with real-time nudges on empathy, compliance, pacing and required steps, visible only to the agent. Gives each agent a private post-call recap; supervisors see only team-level coaching themes.
For companies building their own speech or language AI who need good labelled data. We build and maintain labelled datasets from your recordings and text, with transcription, speaker, intent and detail labels, quality checks and version control.
Keeps your help center and knowledge base translated and in sync across every language: when an English article changes, it re-translates, flags for review and republishes the affected locales. Enforces terminology consistency.
Validates incoming subtitle files against broadcaster and platform specs: reading speed, line length, timing gaps, character sets, positioning and profanity rules. Returns a pass/fail report with auto-fixes where safe.
Transcribes qualitative research sessions, codes them thematically, builds sentiment timelines per participant and produces a highlight reel of key quotes. Supports cross-session synthesis across a study.
Sits in front of your contact channels, detects the caller's/writer's language on the first utterance and routes to the right language queue, agent or translation bridge. Logs language demand for staffing decisions.
Converts manuscripts into finished audiobooks with consistent narration, pronunciation control for names and terms, chapter markers and retail-spec mastering (ACX/Audible). Handles multi-voice character casting.
Aggregates employee survey open-text, exit interviews and town-hall Q&A that staff submitted for that purpose to surface engagement drivers and attrition risk themes — anonymized and aggregated. Tracks sentiment over time by department, only where enough responses keep people anonymous.
Transcribes drive-thru and phone orders in noisy environments (no voiceprints or speaker identification; audio is deleted after transcription), structures them into POS line items with modifiers, and flags upsell and accuracy issues. Provides order-accuracy analytics across locations.
Generates SEO-friendly show notes, timestamped chapters, key-quote pull-outs and episode metadata for every audio/video episode, then publishes to your host and site. Learns your formatting from past episodes.
Links complaints across calls, emails, chats and reviews to the same underlying issue and quantifies root causes, affected products and cost of inaction. Feeds prioritized fixes to product and ops.
Produces narrated, localized voiceover for e-learning modules with synchronized on-screen text, quizzes and captions in every target language. Regenerates audio automatically when course content changes.
Analyzes discovery calls specifically for question quality — depth, MEDDIC/SPIN coverage, pain uncovered and next-step conversion — and coaches reps toward better questioning. Correlates questioning patterns with deal outcomes.
Enables agents and customers to chat in their own languages with real-time bidirectional translation, glossary control and quality flags on risky translations. Logs bilingual transcripts for QA.
Detects repeat contacts about the same issue across calls and channels to measure true first-call-resolution, and diagnoses why customers call back. Pinpoints the topics and processes driving repeats (team-level, not used to rate individual staff).
Localizes product titles, descriptions and attributes across languages and marketplaces with SEO-aware phrasing, unit/format conversion and marketplace-specific rules. Syncs back into your PIM/store.
Provides on-site live captions and multilingual translation on attendee phones or venue screens for conferences, tours and services. Delivers a searchable transcript and translations after the event.
For teams that meet often and forget what was agreed. It reads your meeting recordings and notes, links every decision to the people and projects involved, and lets you ask in plain words what was decided and when. It also warns you when a new decision clashes with an old one.
Automatically finds the most engaging moments in long recordings — talks, streams, matches, webinars — and cuts vertical/horizontal highlight clips with captions and branding. Publishes to your social channels.
Generates spoken announcements and IVR prompts with correct pronunciation of names, places, products and numbers, in multiple voices and languages, updated from your data. Feeds your telephony, PA or app.
Measures how closely reps and agents follow approved talk tracks and scripts across calls, scoring adherence, deviations and the impact of going off-script. Highlights which script sections get skipped.
Localizes menus, signage, labels and in-store copy across languages with dietary and allergen terms drawn from a verified glossary and every allergen line flagged for your staff to sign off before print, output print- and screen-ready. Keeps translations updated as items change.
Transcribes sermons, lectures and talks into a public or member searchable portal with topic tagging, clip sharing and multilingual captions. Auto-ingests new recordings on upload or livestream.
Analyzes text-channel conversations — chat, email, messaging — for intents, resolution, sentiment, effort and compliance, complementing your voice analytics. Unifies text and voice insight in one dashboard.
Ingests messaging-channel conversations across languages to mine intents, sentiment, sales signals and compliance issues, and to power routing and analytics. Respects consent and opt-out records.
Delivers a training program that records learners, scores pronunciation and intonation against targets, and returns targeted drills and progress tracking. Offered as opt-in self-practice; scores are visible only to the learner.